The Admin menu List Directory Search the Directory for any entry and perform common administrative functions on accounts. Pattern The pattern to search for. Search The field to match. The results are listed sorted by this field. You can search by: Ą Name Ą UserID Ą User group Ą Internet alias Ą Client ID If you select By User ID, remote names and routes will not appear in the list because they do not have user IDs. If you select By User Group, you must enter the group name exactly at "Pattern". Show Regular users Includes users classified as regular users on their user information forms. Remote users Includes users classified as remote users on their user information forms. Gateways & routes Includes gateways and routes. Remote names Includes users registered on other servers. Conferences Includes conferences. Other Includes user groups and mail lists. Search Starts searching. Stop Stops searching. Admin function buttons New User Adds a new user. Edit Edits the selected entry's information form. Open Desktop Opens the selected entry's Desktop. Delete Deletes the selected entry. New Message Click to send a message. System Profile Edit global settings on the System Profile form. Add Add any of the objects listed in the submenu (for example, chat file, gateway, user group). New Stationery Add Stationery. Add New User Add a new user. Give Alias Put a shortcut to the selected object on a specified user's Desktop. Broadcast Send a message to all connected users. Control Provides a submenu with the following options: Ą Force an immediate trash collection. Ą Perform a fast shutdown. Ą Perform a polite shutdown. Ą Restart the Server. Ą Log off selected users. Ą Log off all users. Ą Pause or continue monitoring. Ą Reset all Server modems. Session Monitor View the session monitor. The administrator's Desktop In addition to the standard icons that all users see, the administrator Desktop contains its own set of standard icons. Do not delete or rename any of these icons. If you do, you might not be able to perform necessary administrative tasks. These objects are protected by default. Warning If you delete one of the standard user icons from the administrator Desktop (News or Conferences), that object and all its contents will be deleted and it may be impossible to restore the administrator's link. Internet Services A folder where you configure your Internet connections and services. Log Files A folder containing a copy of the Server log files. Hard Disk An external folder that gives you access to the other files on the hard disk containing the post office. This folder is created automatically when you install your Server. Private Conferences A folder similar to the public Conferences folder, where you can add private conferences. CLUI Help A folder containing the Command Line User Interface (CLUI) help text files. Gateways A folder containing the gateways defined on your Server. Groups A folder containing all the user and conference groups defined on your Server. Mail Lists A folder containing all the public mail lists on your Server. Statistics & Billing A folder containing the Server statistics file. Volumes and MultiVol Conferences Folders containing a list of all the volumes mounted on the Server computer. Multi-Site Setup A folder containing forms used in setting up networks consisting of two or more Servers, using the Directory Synchronization feature. This also contains the FC Resource Registry, which allows you to update resources such as forms, icons, and sounds automatically. FirstClass Services A folder containing the Server and Session monitor forms. Registration form The online registration form. You must complete and send in this form to get access to product and documentation updates and support conferences. You can either email the preaddressed form via the Internet or print it and mail it to one of the addresses indicated in the message body. The Administrator Directory You can view the Directory just as end users can. In addition, as administrator you have a more powerful view of the Directory. To get this view, choose Admin > List Directory. You can use the List Directory form to add, update, and delete Directory entries. Selecting multiple entries To select a block of continuous entries, click the first one, then Shift-click the last one in the block. To select discontinuous entries, click the first one, then Control-click (Windows) or Command-click (Macintosh) the others. You can combine these selection methods. Performing multiple searches You can perform multiple searches and save the results of each search using push pins. 1 Perform the first search. 2 Click the push pin column at the left beside each result you want to save. 3 Perform the next search. The results with the push pins will stay and the others will be cleared from the list. If the new search results move the push pinned results out of sight, you can click the push pin column heading to bring all push pinned results to the top. To clear a push pin from a result, click the push pin icon. Listing Directory entries To list entries in the List Directory form, click Search. You can refine the list by: Ą using the "Pattern" field just as regular users do Ą choosing the field you want to match at "Search" Ą selecting the types of objects you want to list. Disabling logins Sending broadcast messages You can send a broadcast message to every connected user. This message appears automatically on their screens, instead of in their Mailboxes. You might send a broadcast message, for example, if you want users to log off so you can do a backup. To send a broadcast message: 1 Choose Admin > Broadcast. 2 Type your message (maximum 80 characters). 3 Click Broadcast. Temporarily disabling logins Occasionally you might want to disable logins temporarily. You can disable logins: Ą for all users The administrator and subadministrators can still log in. Other users cannot log in until you re-enable all logins by reversing this procedure or restarting the Server. Ą for a user group Users in this group cannot log in until you re-enable at least one access option. Ą through your modems Modem users trying to connect to a Server that is shut down normally get no answer. If you prefer that they get a busy signal, you can take all modems off hook. This is called busying out modems. Disabling logins for all users To disable logins for all users: 1 Choose Admin > System Profile > Server. 2 Select "Disable all logins". 3 Close the form and save your change. Disabling logins for a user group To disable logins for all users in a group: 1 Double-click Groups on the administrator Desktop. 2 Double-click the user group for which you want to disable logins. 3 Clear "FirstClass access", "Internet access", and "Command line access" on the Access tab. 4 Close the form and save your changes. Logging off all users When you log off all users, everyone except yourself and subadministrators are logged off immediately. If you need to log off subadministrators, you must log them off selectively. To log off all users: 1 optional Choose Conferencing > Who's Online to see who is currently logged in. 2 Choose Admin > Control > Logoff All Users. 3 Click OK. Logging off selected users When you log off selected users, they are logged off immediately. This can include yourself and subadministrators. To log off selected users: 1 Choose Conferencing > Who's Online or Admin > Session Monitor. 2 Select the users to be logged off. 3 Choose Admin > Control > Logoff Selected Users. Disabling logins through your modem To busy out your Server modems: 1 Shut down your Server. 2 Start FirstClass Tools. 3 Choose File > Busy Out All Modems. Resetting Server modems Most modems are not set up to work with your Server when they are initially turned on. When the Server starts up, it sends a Reset string to each modem to set it up correctly. The Server also sends the Reset string to a modem when a user logs off, or when a session ends for some other reason. If you turn a modem off and back on again, or otherwise reset it, you must force the Server to send these strings again by choosing Admin > Control > Reset Server Modems. The reset command is sent to all modems not actively being used for connections. If the Server does not receive an OK response after 50 attempts to reset a modem, it reports the problem to you by email. Note Selecting Reset Server Modems also causes Internet Services to disconnect and reconnect. Model Desktops To create a Model Desktop: 1 Double-click the individual or user group for which you want to create a Model Desktop. 2 Click Model Desktop on the individual or group user form. 3 On the Admin Desktop, select an object (such as a conference) that you want on these users' Desktops. 4 Choose Conferencing > Add to Desktop. 5 Drag the Desktop alias that you just created from the administrator Desktop to the Model Desktop. 6 Repeat the previous three steps for every object that you want on this Model Desktop. 7 Close the Model Desktop. 8 Wait for modeling to complete. 9 Do not log off until you are told that modeling is completed. To update a Model Desktop: 1 Open the Model Desktop. 2 Rearrange, add, or delete objects as needed. Note If you are just rearranging objects, you must force remodeling by adding an object, remodeling, then deleting the object and remodeling again. 3 Close the Model Desktop. 4 Wait for remodeling to complete. User accounts When you delete a user account, any messages sent by the user remain on the server until they expire or are deleted by recipients. You can delete user accounts in the following ways: Ą manual deletion This is appropriate for a small number of accounts. Ą automatic deletion of inactive accounts Expired accounts are deleted during trash collection. Each deletion is logged in the server log file. You cannot use this method for users with the Does Not Expire privilege. Ą deletion using the DEL or DELALL batch administration commands. To delete a user account manually: 1 Choose Admin > List Directory. 2 Display the user account in the Directory list. 3 Select the user account. 4 Click Delete. To set up automatic deletion of inactive user accounts: 1 Choose Admin > System Profile. 2 Specify how long users can be inactive before their accounts expire at "Inactivity limit before deletion". The value No Limit means there will be no automatic deletion of inactive accounts. 3 Close the System Profile and save your changes. Conferences To create a conference: 1 Double-click one of the following on your administrator Desktop: Ą Conferences to create a public conference Ą Private Conferences to create a private conference 2 Choose File > New > New Conference. 3 Choose File > Properties (Windows) or Get Info (Mac OS) with the new conference selected. 4 Type the name you want for this conference at "Name". 5 optional Change the icon for the conference. Select "Protected" to prevent the conference from being moved, deleted, or renamed by accident. 6 optional Select "Auto open" to make the conference open automatically whenever a user logs in and the conference contains messages not read by that user. 7 Close the Info form and save your changes. To create a conference group: 1 Open the Groups folder on your administrator Desktop. 2 Choose Admin > Add > Conference Group. 3 Type the name you want for this conference group. 4 Choose File > Properties (Windows) or Get Info (Mac OS) with the conference group selected. 5 Select "Protected" to prevent the conference group from being deleted by accident. 6 Close the Info form and save your change. Calendars Each user can have only one personal calendar. This calendar is available with the Calendaring privilege. You can set this privilege through a user's information form or a user group. A personal calendar can be modeled on the Desktop of any user with the correct user privilege. Calendar groups allow you to set default permissions for all calendars that belong to the group. FirstClass comes with the following standard calendar groups: Ą All Calendars Ą User Calendars Ą Group Calendars Ą Resource Calendars Ą Location Calendars. All calendars of all types belong to the All Calendars group and have that group's permissions applied first. They then belong to the group specific to the type of calendar and the permissions of that group override the All Calendars permissions. These permissions are in turn overridden by the permissions of any group that you create. To add a calendar group: 1 Open the Groups folder on your administrator Desktop. 2 Choose Admin > Add > Calendar Group. Users with the Create conferences and Calendaring privileges can create group, resource, and location calendars just as you can. In addition, because it often makes sense to put public calendars inside conferences to which they apply (for example, location calendars for meeting rooms inside a staff conference), users also need the Create subconference permission for conferences inside which they may create calendars. Public chats To create a public chat: 1 Open the conference or folder in which you want to create the chat. Note Public chats can only be located in a conference or folder. You cannot put a shortcut to a public chat on a Model Desktop or an individual user's Desktop. 2 Choose Admin > Add > Chat File. 3 Choose File > Properties (Windows) or Get Info (Mac OS) with the new public chat selected. 4 Type the name you want for this chat at "Name". 5 optional Change the icon for the chat. 6 Close the Info form and save your changes. Public mail lists To create a public mail list: 1 Double-click Mail Lists on the administrator Desktop. 2 Choose Admin > Add > Mail List. 3 Type the name you want to give this mail list at "Name". 4 Add users to the mail list just as you would address a message. 5 Close and save the Global Mail List form. To limit who can see the mail list: 1 Choose Admin > List Directory. 2 Display your new mail list in the Directory list. 3 Select the mail list. 4 Click the Edit icon. 5 Add user and conference groups at "Member of:" just as you would address a message. 6 This makes your mail list visible only in the Directory views of those groups. 7 Close the Mail List Directory Information form. Server and disk use statistics Disk usage report When FirstClass performs a trash collection, it produces a Disk Usage report. You can view the report using FirstClass or a text editor, or import it into a spreadsheet. Disk Usage reports are named DiskUse.txt and are in the folder specified on the Statistics Control form. The report contains an entry for each user consisting of one line, with the following information: First column - User ID The user's unique ID. Second column - Volume The name of the volume on which the user account is registered. Third column - Total Space For performance reasons, FirstClass no longer maintains this field. For backward compatibility with log analysis programs, this field remains, but is always zero. Fourth column - Total Files For performance reasons, FirstClass no longer maintains this field. For backward compatibility with log analysis programs, this field remains, but is always zero. Fifth column - Referenced Space The total size, in kilobytes, of incoming and outgoing messages, documents, and uploaded files in the user's Mailbox and folders. Sixth column - Referenced Files The total number of incoming and outgoing messages, documents, and uploaded files in the user's Mailbox and folders. Sixth column - Privileges Special privileges granted to the user. This field can contain one or more of the following: A - administrator E - Edit User Information U - View Unlisted V - View User Information. Viewing a Disk Usage report using FirstClass To view a Disk Usage report while you are logged into FirstClass as administrator: 1 Double-click Statistics & Billing on the Desktop. 2 Double-click the Statistics folder. 3 Double-click DiskUse.txt. The report opens in SimpleText (Mac OS) or Notepad (Windows). Viewing a Disk Usage report using a text editor To view a Disk Usage report when you are not logged into FirstClass: 1 Open the FirstClass Post Office folder (Mac OS) or FCPO folder (Windows). 2 Double-click the Stats.Dir folder. 3 Copy DiskUse.txt to a location outside the FirstClass folders. We suggest you view a copy instead of the original, because problems could occur if the server is running while you view the file in its original location, and the application you use to view the report acts in an irregular manner. 4 Double-click the copy of DiskUse.txt. The report opens in SimpleText (Mac OS) or Notepad (Windows). Releasing disk space In your System Profile, you can configure the minimum free disk space required on each volume on your server. When the amount of free disk space on a volume is less than or equal to this amount, the server refuses to accept messages from users or gateways on that volume. There are several ways you can free up space: Ą Use the Disk Usage report to identify users who are using excessive space. Ask these users to clean out their Mailboxes. Ą Set disk usage quotas. Ą Look for and delete files with large attachments. Ą Make sure all aliases of a deleted item are also deleted. The space an item takes up is recovered only when all copies are deleted. Deleting a large file recovers no space unless the alias is also deleted from the sender's Mailbox (and from the Mailboxes of all other recipients). Ą Decrease the expiry period on the System Profile form or on the Permissions form of your busiest conferences. Ą Delete old statistics and log files. We suggest that you back up these files before you delete them, in case you need to troubleshoot a recurring problem. On a Mac OS, the statistics files are located in FirstClass Post Office/Stats.Dir. The log files are located in FirstClass Post Office/LogFiles. In Windows, the statistics files are located in FCPO/STATS.DIR. The log files are located in FCPO/LOGFILES. To recover freed disk space, trash collection must be run after files are deleted. You can force a trash collection immediately, or wait until the next scheduled trash collection takes place. Checking user statistics FirstClass lets you collect statistics on selected user activities. To specify the statistics you want to collect: 1 Double-click Statistics & Billing on the administrator's Desktop. 2 Double-click Statistics Control. 3 Fill in the Statistics and Billing Control form. 4 Close the form and save your changes. User statistics file format field types The Statistics and Billing Control form fields are demarcated by the delimiter you specified on the Statistics and Billing Control form. Below are the format types that can be applied to each record. Field types Each record contains a user ID, Time, Date field and one or more additional fields specific to the record type. These are the common field types: userID The user ID of the user performing the action. date The date the action was performed, in the format dd>// Add New User command. Checkboxes that generate this record: Add, Del, Change User Record format: AddUser, userID, date, time, new userID, last name, first name, initial, clientID ApplyModel Action that generates this record: A user group's Desktop is updated and the remodel is applied to its members. Checkboxes that generate this record: Modeling Record format: ApplyModel, userID, date, time, priv group name Approve Action that generates this record: A user with Moderator access or greater approves or unapproves an object. Checkboxes that generate this record: Approve Items Record format: Approve, userID, date, time, approved, conference, messageID, fileID where approved can be zero (approved) or 1 (unapproved) Attach Action that generates this record: A file is successfully attached to a message. Checkboxes that generate this record: Upload, Attach Record format: Attach, userID, date, time, filename, file size, messageID AutoReg Action that generates this record: A user who does not already have an account autoregisters. Checkboxes that generate this record: Session (login/logout) Record format: AutoReg, null, date, time, userID, last name, first name, initial, clientID Because the user ID has not yet been defined, this field is left blank. ChangeUser Action that generates this record: A user information form is changed. Checkboxes that generate this record: Add, Del, Change User Record format: ChangeUser, userID, date, time, changed userID Close Action that generates this record: An object (such as a message, folder, or conference) is closed. Checkboxes that generate this record: Open Record format: Close, userID, date, time, type, name, parent obj CommLinkFail Action that generates this record: A client/server link is broken. A logout record is generated at the same time. Use this record to identify modem or TCP problems. Checkboxes that generate this record: Comm Link Failure, Modem Carrier Loss Record format: CommLinkFail, userID, date, time, session number ConfDelivery Action that generates this record: An item is sent to a conference. Checkboxes that generate this record: Delivery to Conference Record format: ConfDelivery, server, date, time, conference name, from name, subject, messageID where conference name is the name of the conference to which the item was delivered, and from name is the name of the system on which the item originated (for items received from a gateway) ConfItemDel Action that generates this record: An item is deleted from a conference. Checkboxes that generate this record: Conference Item Delete Record format: ConfItemDel, userID, date, time, subject, messageID, fileID ConfPermissions Action that generates this record: A user views the permissions of a conference. Checkboxes that generate this record: Conf. Permissions, Edit Conf. Permissions Record format: ConfPermissions, userID, date, time, obj name, fileID ConfSubscribe Action that generates this record: A user is granted a subscription to a conference. Checkboxes that generate this record: Conference Subscribe Record format: ConfSubscribe, userID, date, time, obj type, obj name, subscribed user ID Control Action that generates this record: A Control menu command is chosen from the Admin menu. Checkboxes that generate this record: Control, Sys, Broadcast Record format: Control, userID, date, time, control command, success where success can have the value zero (successful) or Error 1030 (Access Denied) Create Action that generates this record: An object (such as a message, conference, or folder) is created. Checkboxes that generate this record: Message Created, Conf. Create/Delete Record format: Create, userID, date, time, obj type, parent obj, fileID DeleteUser Action that generates this record: A user account is deleted with the Admin > Delete User command. Checkboxes that generate this record: Add, Del, Change User Record format: DeleteUser, userID, date, time, deleted userID Directory Action that generates this record: A user searches the Directory. Checkboxes that generate this record: Directory Search Record format: Directory, userID, date, time, pattern Download Action that generates this record: A user downloads, from a conference, a file that is not attached to a message. Checkboxes that generate this record: Download, Save Attach Record format: Download, userID, date, time, filename, messageID, fileID GetInfo Action that generates this record: A user chooses File > Get Info to display information about an object. Checkboxes that generate this record: Get Info Record format: GetInfo, userID, date, time, obj name, fileID History Action that generates this record: A user displays the history of a message. Checkboxes that generate this record: View History Record format: History, userID, date, time, subject, messageID, fileID Login Action that generates this record: A user logs in. Checkboxes that generate this record: Session (login/logout), Gateways Record format: Login, userID, date, time, interface, platform, link type, session #, modem speed, client version, protocol, network address where interface can be GUI, CLUI, or Gateway platform can be Mac, Windows, DOS, or VT100 link type can be Serial or LAN client version can be 5500 (version 5.5) and so on protocol can be AppleTalk, IPX, TCP/IP, or Local network address can be: network.node.socket in decimal (for example, 2.56.235) (AppleTalk) network.node.socket in hexadecimal (for example, 000000D3.00-C2-EE-00-01-34.4032) (IPX) IP address in dot format (for example, 198.133.37.10) (TCP/IP) Logout Action that generates this record: The server terminates a session, either because the user has logged off or the user's time has expired. Checkboxes that generate this record: Session (login/logout) Record format: Logout, userID, date, time, seconds since login MsgDelete Action that generates this record: A user deletes a message from his or her Mailbox. Checkboxes that generate this record: Message Delete Record format: MsgDelete, userID, date, time, subject, messageID, fileID MsgDelivery Action that generates this record: A message is delivered to a gateway or a user's Mailbox. Checkboxes that generate this record: Delivery to Mailbox Record format: MsgDelivery, server, date, time, to, from, subject, messageID MsgForward Action that generates this record: A user forwards a message. Autoforwarded messages do not generate MsgForward records. Checkboxes that generate this record: Message Forward Record format: MsgForward, userID, date, time, subject, messageID, fileID MsgReply Action that generates this record: A user replies to a message. Autoreplied messages do not generate MsgReply records. Checkboxes that generate this record: Message Reply Record format: MsgReply, userID, date, time, subject, messageID, fileID Open Action that generates this record: An object (such as a message, conference, or folder) is opened. Checkboxes that generate this record: Mailbox Open, Private Message Open, Folder Open, Conference Open, Conference Item Open, Text/Other Open, External Folder Open, Private Chatting, Public Chatting Record format: Open, userID, date, time, obj type, obj name, fileID OpenDeskTop Action that generates this record: The administrator opens a user's Desktop. Checkboxes that generate this record: Open User Desktop Record format: OpenDeskTop, userID, date, time, opened userID Password Action that generates this record: A user tries to change his or her password. Checkboxes that generate this record: Password Changed Record format: Password, userID, date, time, success where success can have the value 1030 (Access Denied), 5 (Password Incorrect), or 6 (Successfully Changed) Resume Action that generates this record: A user looks at a rŽsumŽ or user information form. Checkboxes that generate this record: View RŽsumŽs, View Conference Info Record format: Resume, userID, date, time, whose rŽsumŽ, clientID, type where type can be zero (rŽsumŽ or 1 (user information form) SaveAttach Action that generates this record: A user saves a file attached to a message. Checkboxes that generate this record: Download, Save Attach Record format: SaveAttach, userID, date, time, attachment name, file size, messageID Search Action that generates this record: A user performs a search. Checkboxes that generate this record: Searching Record format: Search, userID, date, time, parent obj, search string, flags, number of hits, duration in seconds where flags indicates the checkboxes selected on the search form Upload Action that generates this record: A user uploads, to a conference, a file that is not attached to a message. Checkboxes that generate this record: Upload, Attach Record format: Upload, userID, date, time, filename, file size, fileID WhosOnline Action that generates this record: A user choses Conferencing > Who's Online. Checkboxes that generate this record: Who's Online Record format: WhosOnline, userID, date, time, search pattern where search pattern is always empty Checking Server statistics Server statistics files are in standard, comma-delimited format, and contain the following information: Telecom Statistics for remote users: Total Logins - number of logins Total Opens - number of windows opened Total Closes - number of windows closed Total Creates - number of messages and files created Total Submits - number of messages sent Total DirSearches - number of times the Directory was searched Total Timeouts - number of sessions that ended because the daily time limit was exceeded Total Failed UIs - number of sessions that ended because of link failures Bytes Uploaded - number of bytes transferred to the server (uploaded files and attachments) Bytes Downloaded - number of bytes transferred from the server (downloaded files and attachments) Total Connect - total time all users were connected Network Statistics for regular users. Same statistics types as described in "Telecom". CLUI Statistics for terminal, terminal emulator, and telnet users. Same statistics types as described in "Telecom". Server Server totals: Total Deliveries - number of messages delivered Recoveries - number of server recoveries (from power failures, and so on) Users Added - number of user accounts added Users Deleted - number of user accounts deleted Rejected Sessions - number of times users could not connect because all sessions were in use. If this number is high, you might consider purchasing additional sessions. Auto-registers - number of autoregistrations Write Protects - number of times the server entered write-protect mode because of a lack of disk space or an excessive number of files. If this number is high, consider moving your FirstClass system to a volume with a larger storage capacity. Monitoring server statistics The server produces a small server activity report from the date that the server was installed. Server statistics files are named Stats.txt. You can view statistics files using FirstClass or a text editor. You can also import them into a spreadsheet or database program for processing. Viewing a Server statistics file using FirstClass To view a server statistics file while you are logged into FirstClass as administrator: 1 Double-click Statistics & Billing. 2 Double-click the Statistics folder. 3 Double-click Stats.txt. The file opens in SimpleText (Mac OS) or Notepad (Windows). Viewing a Server statistics file using a text editor To view a server statistics file when you are not logged into FirstClass: 1 Open the FirstClass Post Office folder (Mac OS) or FCPO folder (Windows). 2 Double-click the Stats.Dir folder. 3 Copy Stats.txt to a location outside the FirstClass folders. We suggest you view a copy instead of the original, because problems could occur if the server is running while you view the file in its original location, and the application you use to view the report acts in an irregular manner. 4 Double-click the copy of Stats.txt. The file opens in SimpleText (Mac OS) or Notepad (Windows). Resetting Server statistics To reset server statistics counters, delete the server statistics file. Deleting Server statistics files You should delete statistics files regularly to maintain disk space availability. We suggest you back up these files before deleting them in case you need them later to troubleshoot an ongoing problem. Note Do not delete a statistics file unless you wish to reset the server statistics counters. Checking log files Monitoring log files When you start the Server, the Server window opens. Messages about all Server activities and errors are displayed in this window. FirstClass creates a file for each day that the server is active. Log files are named yymmmdd (the date the log file was created). In Windows, the extension .txt is added to this name. To delete a statistics file, delete Stats.txt from the folder containing the FirstClass application. Viewing a log file using FirstClass To view a log file for a particular date while you are logged into FirstClass as administrator: 1 Double-click Log Files on the Desktop. 2 Double-click the log file for the appropriate date. The report opens in SimpleText (Mac OS) or Notepad (Windows). Viewing a log file using a text editor To view a log file for a particular date when you are not logged into FirstClass: 1 Double-click the FirstClass Post Office folder (Mac OS) or FCPO folder (Windows). 2 Double-click the LOGFILES folder. 3 Double-click the icon for the appropriate log file. The report opens in SimpleText (Mac OS) or Notepad (Windows). Deleting log files You should delete server log files regularly to maintain disk space availability. We suggest that you back up these files before deleting them in case you need them later to troubleshoot an ongoing problem. Log files can only be deleted by dragging them from the folder containing the FirstClass post office to the Trash (Mac OS) or Recycle Bin (Windows).